Knowledge Management 2002
Conference and Exhibition -  London, April 16-17, 2002

The Essence of Knowledge Management:
A More Appropriate Understanding of Knowledge

Marco C. Bettoni and Sibylle Schneider
Basel University of Applied Sciences (FHBB)

Abstract

We contend in this presentation that more sustainable and successful Knowledge Management (KM) solutions can be built by using the principles of Knowledge Engineering (KE) to understand knowledge in a more appropriate way. We will basically explore five aspects of practical knowledge relevant for promoting the essential Human Factors (HF) involved in KM tasks:

  1. the value and function of knowledge
  2. the motor and mechanism of knowledge
  3. the two states and 3 conversions of individual knowledge
  4. the logic of networking (natural organisation of knowledge)
  5. the handling of knowledge (wheel of knowledge)

and then explain their consequences under the form of five principles that we suggest could be used as leading criteria for designing and evaluating KM solutions and systems in a way more appropriate for implementing the recognition of the essential role of people.

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