Public lecture at the Immanuel Kant Baltic Federal University, main building (Nevskogo, 14)
18/10/2012, 11:00 am

User-Centred Knowledge Management: A Constructivist and Socialized View
Marco Bettoni (Basel)

ABSTRACT

In this lecture (which is based on an article of 2010 written together with my colleague Cindy Eggs) I contend that Knowledge Management (KM) should move towards a user-centred, socialized KM; but this change requires a more viable understanding of knowledge combined with a suitable model of social interaction, otherwise it will fail. We argue in favour of a radical constructivist foundation for KM in which knowledge is seen as the “Logic of Experience.” Our solution consists of seven interrelated results: 
1. A defect analysis of KM; 2. The concept of knowledge as the “Logic of Experience”; 3. A set of five KM design principles; 4. The principle of “Knowledge Identity”; 5. The model of “Knowledge Cooperation”; 6. The architecture of a user-centred KM system; and 7. Insights from a KM experiment. 
Our results are useful for any stakeholder in today’s knowledge economy when they need to understand, design, build, nurture and support an organization’s capacity to learn and innovate for the benefit not only of the company’s financial owners but also of the individuals who work in it. 

12.10.2012 / MB